Policies
Theme
Plans and billing

Policies

Payment, Refunds, and Subscription Policies#

This page summarises the local-payment policies for RayuCode subscriptions. The binding legal document is the RayuCode — Local Payment Terms and Conditions; if this summary and /terms ever disagree, /terms wins.

  • Document: RayuCode — Local Payment Terms and Conditions
  • Effective date: 20 October 2026
  • Version: 2026-10-20

Payment and Activation#

  • Pay using the local payment methods offered at checkout, including KHQR where available.
  • A subscription is activated only after RayuCode verifies the payment successfully.
  • Pay the amount displayed at checkout. The plan, discounts, and promotional codes are shown before payment confirmation.
  • A receipt is issued after successful payment verification.

Subscription Renewal — No Automatic Renewal#

RayuCode subscriptions bought through local payment methods do not renew automatically.

  • The subscription stays active for the period shown in the receipt or subscription details.
  • When it expires, you must renew manually to keep paid benefits.
  • To renew, select a plan again on RayuCode and complete a new payment with an available local payment method.
  • No automatic payment is started when the subscription expires.
  • If you do not renew, paid features may be suspended or unavailable after expiry.
  • Cancellation means simply not renewing; there is no auto-charge to cancel.

Promotional Codes and Discounts#

  • Promotional codes must be valid and applied during checkout.
  • Discounts follow the promotion's own terms, eligibility rules, and expiration date.
  • A discount applies only to the transaction where it was accepted unless the promotion says otherwise.
  • Unless stated, a promotional price does not guarantee the same price on a future renewal.
  • RayuCode may reject invalid, expired, or ineligible codes.

Credits and Usage#

  • Credits are granted after successful payment verification, according to the selected plan and receipt.
  • Credits are used to access eligible RayuCode AI services and features.
  • Credit usage, validity, monthly resets, and expiration follow the credit policy shown by RayuCode. See Credits and limits and How tokens are charged.
  • Subscription expiry may affect access to paid features even if unused credits remain.

Payment Verification and Failed Payments#

  • A payment is successful only after RayuCode or its payment provider verifies it.
  • A screenshot or payment notification alone does not activate a subscription.
  • If money was deducted but the subscription is not active, contact support with the receipt number and payment reference.
  • Do not make another payment before checking the transaction status or contacting support, where reasonably possible.

Refunds and Payment Disputes#

  • Refund requests are reviewed according to RayuCode's published refund policy and applicable law.
  • Duplicate payments, incorrectly processed transactions, and verified payment errors may be investigated.
  • No fixed refund window is published here: refunds are reviewed case by case. Do not assume any fixed number of days.
  • To report a payment issue, contact support and provide the receipt number and payment reference.
  • Nothing in the terms removes rights or remedies that cannot legally be excluded under applicable law.

Receipts and Transaction Records#

  • Every verified transaction receives a unique receipt number.
  • A receipt records transaction details such as the plan, amount, discount, credits granted, payment method, payment reference, and subscription period.
  • A receipt records the completed transaction; it does not mean future renewals were scheduled. Renewal is always manual.

Changes to Plans and Pricing#

  • The price and benefits for a purchase are those confirmed at checkout, subject to applicable law.
  • RayuCode may update plans, features, or prices for future purchases.
  • Changes to existing subscriptions are handled according to the applicable terms and law.
  • For current plan prices, see Subscription plans.

Contact and Support#

For payment verification, renewal, or billing questions, contact RayuCode Support:

When reporting a payment problem, include your receipt number and payment reference.